Biometrics 28

• How does image DPI affect error rates?
• Why does verification return different score when fingerprints are compared the other way round?
• How can I use IDKit templates in other software?
• Do you support ANSI/NIST ITL-2000 standard?
• What is the meaning of quality returned by IEngine_GetFingerprintQuality?

View all 28

Licensing 31

• License data doesn’t have expected length
• Where is license file located?
• Can I use the same license in multiple processes?
• Do I have to buy new license in order to use your software on another computer?
• I entered lowercase hardware ID and now the license doesn't work

View all 31

Other 4

• Fingerprint scanning
• Support of UWP framework
• How to get the best answer from our Innovatrics Support Team
• Where can I find older versions of the software?

Enviroment issues 4

• IDKit System.BadImageFormatException
• Missing libusb dependency
• System.DllNotFoundException: Unable to load DLL 'libgdiplus'
• How can I check the dependencies of a dynamic library?

IDKit SDK 72

• Does IDKit return the best matching user or the first matching user?
• How do I export/import single fingerprint template from user record (user template) that contains multiple fingerprints (fingerprint templates)?
• How does IDKit handle ambiguity?
• How do I join multiple single fingerprint templates into one user record (user template)?
• What is the general error rate that can be expected from IDKit?

View all 72

ANSI and ISO SDK 12

• What's the difference between IDKit SDK and ANSI&ISO SDK?
• Do you support ISO/IEC 19794-2 templates?
• How fast is the matching procedure with ANSI/ISO SDK?
• Difference between probe and gallery template
• Why do I get different score depending on which way I compare templates?

View all 12

Segmentation SDK (Deprecated) 4

• NFIQ score (NIST Fingerprint Image Quality)
• Real-time capture and NFIQ qaulity
• Can your SDK calculate NFIQ quality score?
• Initialize Segmentation SDK with a custom license file

Mobile and Embedded SDKs 1

• Bitmap to RAW conversion in Android

IFace (Deprecated) 9

• IFace SDK multi-GPU processing
• IFace SDK GPU processing limitations
• IDKit Multi SDK & IFace SDK cooperation
• IFace SDK matching score threshold FAR vs FRR
• IFace draw face rectangle

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ExpressID AFIS Single Server (Deprecated) 13

• I have deleted database file and restarted Matcher/Dispatcher, but the fingerprints are still there
• I upgraded ExpressID and now the Matcher/Dispatcher/Node starts up only from console
• How does data synchronization work in ExpressID AFIS Government?
• I don't see any changes in database tables used by ExpressID AFIS Government
• The service is crashing with out of memory errors (Windows 32bit)

View all 13

WebAFIS 0

General ABIS 24

• ABIS on SPARC
• Performance decrease of ABIS in VM environment
• ABIS: How many servers can I loose and still provide a service in HA cluster?
• ABIS: How many templates can be handled by Innovatrics ABIS?
• AMQ message processing is very slow

View all 24

General DOT 5

• What is the usual sequence for the KYC process?
• What is the recommended production HW configuration (CPU, RAM, otherstorage) for each DOT server component?
• Do DOT server components need Oracle Java SE or would they work on OpenJDK?
• Do these components have any specific requirements on the infrastructure/libraries?
• Is Docker a must or can the app also be packaged as a regular WAR?

DOT Mobile 12

• Do you provide sample code for DOT Mobile?
• We are receiving the following error in the Mobile DOT SDK: "Missing transaction counting token."
• How can we customize the UI in Mobile DOT components?
• What is the maximum resolution of images captured by auto-capture in the Mobile / Web SDKs?
• Can mobile DOT SDKs detect whether parts of the face are covered?

View all 12

DOT Server 15

• I have a desktop / web application, can I integrate it with DOT?
• How can I start quickly a Proof of Concept (PoC) with DOT?
• What’s the {{server}} variable on Postman?
• Can DOT run on Windows Server?
• I need to increase the throughput or latency of the services, what can I do?

View all 15

DOT OCR 4

• Which kinds of identification documents can I use?
• I need to a specific document type that is not yet available
• How long does it take to add a new document model?
• In my country, we have N different models of XYZ document, what can I do?

DOT Licensing 5

• What DOT components do I require to license?
• What do I need to license my mobile application?
• What do I need to license my server instances?
• What’s the cost of the licenses?
• My DIS server doesn’t start, it says, license not found.

DOT Liveness check 3

• Smile liveness returns a score of 0.
• High Passive Liveness Score on Photo of a Photo
• Customer receives "INVALID DATA" for the provided records for multirange liveness.

Installation 1

• Why in prerequisities installer is only .NET Framework enabled?