Overview

When we initialize the Mobile DOT SDK, we receive the following error: "Missing transaction counting token."


Symptoms

The Mobile SDK is not initialized.


Environment

Mobile DOT SDKs versions 8.15+


Root Cause

The TransactionCountingToken is required for certain licenses/products starting from SDK version 8.15+.

For licenses with Transaction Reporting enabled, a token generated for the given license in the Customer Portal is required.


Resolution 

If you are using a licence with Transaction Reporting enabled, you will need to configure this token in your code. See the example below. 



Additional Notes

See change log: https://developers.innovatrics.com/digital-onboarding/technical/remote/dot-android-document/latest/documentation/#_8_15_0_2025_08_25