General ABIS

ABIS on SPARC
One way that could work would be using virtualization, perhaps installing the Oracle solution on the host servers (SPARC) to have virtual machines running ...
Tue, 6 Aug, 2019 at 11:56 AM
Performance of ABIS in VM environment
It's hard to say, we have no particular measurement for this. To measure performance decrease on VM you can do the following:  a) measure performance...
Thu, 27 Feb, 2020 at 10:38 AM
How many servers I can loose and still keep high availability?
All components are installed in all servers but they are not necessarily activated, because special configuration is done. In order to have high availab...
Thu, 9 Jan, 2020 at 2:27 PM
How many templates can be handled by Innovatrics ABIS?
The number of templates per server is limited only by available memory. Every ICS fingerprint template consumes about  2 to 4KB of RAM (i.e. one fingerpri...
Thu, 27 Feb, 2020 at 12:18 PM
AMQ message processing is very slow
If you experience slow processing of requests sent to ABIS (decrease in throughput or increase in latency), please check the following Make sure, that the...
Mon, 13 Jul, 2020 at 11:24 AM
Matcher and Dispatcher are Down
If you check your monitoring tool (in any form) and the component status looks like this (Matchers and Dispatcher are down) Check the license and che...
Mon, 13 Jul, 2020 at 11:25 AM
MQ is not processing
If you check the MQ monitoring and it looks like this (messages are enqueued but seem not to be consumed by ABIS) Check the database status in your moni...
Mon, 13 Jul, 2020 at 11:27 AM
There seem to be network communication issues / 500 error
Please check the logs for any network issues, e.g. error SOAP_FAILED occured but AfisMQ will retry in PT1S: com.innovatrics.idkit.IDKitException: IDKit er...
Mon, 13 Jul, 2020 at 11:06 AM
LOADING or ABIS TEMPORARILY_UNAVAILABLE
ABIS startup takes some time to load after downtime and this is the main cause of ABIS not being available Please check your logs for parts mentioning LO...
Mon, 13 Jul, 2020 at 11:08 AM
ABIS is not working after configuration change
If you have performed a configuration change on your own, please rollback the configuration change, restart your cluster and contact our support.  It is...
Mon, 13 Jul, 2020 at 11:08 AM