What hardware components are included in hardware ID?
Windows On Windows platforms, hardware ID includes processor ID and HDD ID. HDD ID sometimes isn't included in case it cannot be obtained because of sp...
Mon, 30 Dec, 2019 at 1:07 PM
How can I upgrade/downgrade the software?
For upgrade, just run installer for the new version. For downgrade, first uninstall the higher version and then install the lower version.
Tue, 8 Sep, 2015 at 12:52 PM
Where can I find older versions of the software?
Older versions of the software are not available for download, but they can be mailed on request.
Tue, 8 Sep, 2015 at 12:52 PM
License data doesn’t have expected length
Issue: I am getting “IDKit error 50014: License data doesn’t have expected length”.  Solution: The most likely problem lies in invalid type of license...
Thu, 8 Jun, 2017 at 4:38 PM
Where is license file located?
You can find this out using LicenseManager option Check Licence. Usual location (sorted by priority): Windows Vista / 7 / 8 / 10:      (1) C:\ProgramData\In...
Wed, 27 Feb, 2019 at 9:03 AM
Can I use the same license in multiple processes?
Our license allows you to open one database on one computer with user count up to the purchased limit. Running several copies of the same database on one ...
Tue, 8 Sep, 2015 at 12:53 PM
Do I have to buy new license in order to use your software on another computer?
Our products can use either software license or USB dongle. Software license is bound to particular hardware ID. USB dongle can be moved from PC to PC (USB ...
Tue, 8 Sep, 2015 at 12:54 PM
I entered lowercase hardware ID and now the license doesn't work
Hardware IDs are case-sensitive. Hardware IDs from IDKit PC SDK should be uppercase the way they are displayed in license manager. Please send license reset...
Tue, 2 Feb, 2016 at 4:47 PM
My program receives error message stating that license check has failed
If license check fails, run our License Manager to see whether it can find the license and where. If it cannot, click Deploy License and re-deploy your lice...
Tue, 8 Sep, 2015 at 12:54 PM
How are client licenses counted when there are multiple clients per PC?
Every client has its own connection to ExpressID AFIS. They are however counted as one client for licensing purposes, because every PC is counted only once....
Tue, 8 Sep, 2015 at 12:54 PM